Orders are processed within 24–48 hours. Delivery typically takes 5–8 business days, depending on your location. You’ll receive a tracking link as soon as your package is on the way.

Once your order ships, you’ll get an email with a tracking number. Simply follow the link to see real-time updates on your delivery.

Yes! We offer free shipping on all orders over $99.

Orders below that amount will have a standard shipping fee calculated at checkout. Free shipping thresholds apply automatically—no code needed.

We’re here to help. If your product arrives damaged or not working properly, contact us within 7 days with photos and order details, and we’ll issue a replacement or refund.

Yes! All our products are made from non-toxic, pet-safe materials. We carefully select and test each item to ensure safety and durability for your dog.

Cleaning instructions vary by product. Most items can be wiped or rinsed with mild soap and warm water, while electronic products include specific care guidelines in their descriptions.

You can reach our support team anytime through our contact page, email (support@playingpaw.com), or social media. We usually respond within 24 hours.